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Meridian West partners with Questback to launch Compass a next generation client feedback portal for professional services organisations

Meridian West and Questback hace launched Compass, a next generation client feedback platform designed specifically around the needs of professional services organisations. It meets the growing need for legal, accountancy and real estate firms to listen to clients and link their responses to business objectives.

Compass makes it simple to drill down to more detailed information, by service, sector, region or profitability of individual clients; and alerts managers to potential problems early, enabling remedial action to be taken. By providing real-time insights from clients and staff, it enables organisations to identify the practical steps that will protect revenue at risk, reduce write-off, and identify cross-selling opportunities.

Compass is built on Questback and Meridian West’s complementary skills and long standing partnership. It incorporates Questback’s leading enterprise feedback management and reporting technology, combined with Meridian West’s unrivalled experience and understanding of client feedback programmes in the professional services sector. 

“In increasingly competitive markets, professional services organisations understand that they need to be more strategic about how they gather and act upon client feedback,” said Ben Kent, Managing Director, Meridian West. “Compass provides the platform to achieve this, bringing together client, employee and financial data in a single, visual dashboard that allows them to make high level, data-driven decisions based on real-time information.”


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