Presenters: Paul Roberts, CEO & Founder, MyCustomerLens together with Claire Rason, Founder, Client Talk  

Registration 12 noon with a speaker start of 12.30pm to approx. 1.45/2pm  

Client Talk and MyCustomerLens are championing a new approach to Client Listening: Active Client Listening. Through the lens of human-focused, tech-enabled listening, they will inform us how this new approach can help to overcome some of the challenges that firms often face.  All participants will receive a copy of the Future of Client Listening Report.

Chatham House rules apply so please come along armed with questions and make this session as interactive as possible. That way we all learn from each other and support each other's professional development.

Event price: £140 + VAT  

Members receive a 50% saving on the full price and pay £70 + VAT    

To register for a place please email gail.jaffa@psmg.co.uk or telephone +44(0)7956 443745   

Terms of Booking and Cancellation Policy       

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less £10 administration fee. We regret that no refunds are allowed for cancellations or transfers within 7 days or for non-attendance. PSMG reserves the right to refuse admission if payment is not received prior to the event. 

Important note: The booking email constitutes a legally binding contract. It may be necessary for reasons beyond the control of PSMG LLP to change the content and timing of the programme, the speakers, the date and venue. Whilst every effort will be made to prevent this, in the unlikely event of the programme being cancelled, PSMG LLP will automatically make a full refund but disclaim any further liability.