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WEBINAR: How to master CRM and engage your stakeholders to want to use your system

WEBINAR: How to master CRM and engage your stakeholders to want to use your system
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16 Sep 2020 12:00 - 13:00

WEBINAR HOST: Wilson Allen

Presenters: Michael Warren, VP Wilson Allen and Laura Scott, Client Development Systems Manager, Kennedys Law LLP

In this interactive workshop Michael and Laura will look at:-

  • How CRM technology and data can be moulded to support existing initiatives and processes
  • How to convince your users that CRM technology, data, and processes really can help make their lives easier
  • The role of business process mapping in accomplishing both points above


Event price: £95 + VAT  

Members receive a 50% saving on the full price and pay £49 + VAT

To register for a place please email or telephone  +44(0)7956 443745


Michael Warren , VP of Wilson Allen’s CRM practice , has dedicated his career to helping professional services firms successfully implement CRM. In his role at Wilson Allen, Michael helps firms identify the critical success factors for their CRM and then implement simple, practical, and realistic measures to achieve them. He is the co-founder of Stanton Allen, which merged with Wilson Legal Solutions in 2018 to form Wilson Allen.


Laura Scott, is a Client Development Systems Manager, Kennedys Law LLP and has over 15 years’ experience working in law firms to implement, manage and re-energise the use of InterAction / CRM systems.

She encourages and helps professionals to maximise the value of CRM programmes by advising them on how to exploit all the 'intelligence' they have gathered throughout the firm to provide them with the tools to successfully manage their client relationships in order to grow client satisfaction and revenue.

She works with internal clients to align InterAction to Key account programmes, business development strategies and business planning.


Terms of Booking and Cancellation Policy   

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less £10 administration fee. We regret that no refunds are allowed for cancellations or transfers within 7 days or for non-attendance. PSMG reserves the right to refuse admission if payment is not received prior to the event.

Important note: The booking email constitutes a legally binding contract. It may be necessary for reasons beyond the control of PSMG LLP to change the content and timing of the programme, the speakers, the date and venue. Whilst every effort will be made to prevent this, in the unlikely event of the programme being cancelled, PSMG LLP will automatically make a full refund but disclaim any further liability


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