Presenter: Anna Lake, Director, Client Talk

Registration, networking and lunch at 12.30pm with a speaker start of 1pm to approx. 2.15/2.30pm

• How to bridge the gap between feedback and follow-through   
• Common barriers to closing the feedback loop and how to overcome them  
• Practical strategies to elevate your CX programme  

Event price: £160 + VAT  

Members receive a 50% saving on the full price and pay £80 + VAT        

To register for a place please email gail.jaffa@psmg.co.uk or telephone +44(0)7956 443745     

Terms of Booking and Cancellation Policy              

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less £10 administration fee. We regret that no refunds are allowed for cancellations or transfers within 7 days or for non-attendance. PSMG reserves the right to refuse admission if payment is not received prior to the event. 

Important note: The booking email constitutes a legally binding contract. It may be necessary for reasons beyond the control of PSMG LLP to change the content and timing of the programme, the speakers, the date and venue. Whilst every effort will be made to prevent this, in the unlikely event of the programme being cancelled, PSMG LLP will automatically make a full refund but disclaim any further liability.

About Anna Lake

Anna is a Director at Client Talk and has spent over 20 years working in and with professional services firms. She specialises in client listening and client experience programmes and works with firms of all sizes across the UK and internationally.