Presenters:  Ben Kent, Founder, Jonathan Litterick, Associate Director and Silvia Grigoroiu, Senior Projects and Operations Manager all at Meridian West

Timings: 12 noon until approx 1.30pm. This is now a virtual meeting.

In this interactive session we will provide a practical guide to developing a client listening programme, including:

• Case studies of professional services firms who we have worked with to successfully implement client listening initiatives
• Automation of collection, analysis and actions.
• Produce a 360° feedback review.  

To register for this event please email gail.jaffa@psmg.co.uk  

Event price: £120 + VAT     

Members receive a 50% saving on the full price and pay £60 + VAT  

To register for a place please email gail.jaffa@psmg.co.uk or telephone  +44(0)7956 443745  

Terms of Booking and Cancellation Policy   

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less £10 administration fee. We regret that no refunds are allowed for cancellations or transfers within 7 days or for non-attendance. PSMG reserves the right to refuse admission if payment is not received prior to the event. 

Important note: The booking email constitutes a legally binding contract. It may be necessary for reasons beyond the control of PSMG LLP to change the content and timing of the programme, the speakers, the date and venue. Whilst every effort will be made to prevent this, in the unlikely event of the programme being cancelled, PSMG LLP will automatically make a full refund but disclaim any further liability.