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Client Engagement Executive

Added on:
18 Oct 2022
Contract type:
Full Time
Posted by: Eleanor Russell

Job Description

Your Role

As a Client Engagement Executive your day to day remit includes:

Helping to organise and run internal and external meetings by:

  • Organising, running and following-up on internal client meetings including Client Service Team meetings, Client Relationship Partner Forums and Internal client review meetings
  • Supporting external client meetings by organising meetings and training sessions and creating supporting docs / presentations (e.g. client snapshots, team sheets, etc.)
  • Preparing client research and MI, Managing regular client MI reports, Assisting with bids/proposals and pitch presentations
  • Creating and delivering client events and hospitality

Helping to deliver our Client Feedback Programme by:

  • Running client surveys, organising client interviews and helping to analyse and report on feedback
  • Assisting with Client Programme reporting to the Executive and Operations Board, supporting client audits.
  • Managing the Client Programme information and tools on our intranet, supporting on internal and external communications to promote the work we’re doing with our clients.
  • Support BD Managers in developing their Sector Priority clients.

Your Skills and Experience

  • Graduate or equivalent with experience of business development, client account management or marketing in a professional services environment.
  • Enthusiastic, confident, pro-active, persistent and robust.
  • Good organisational skills – able to multi-task (especially urgent requests), strong time management skills.
  • Excellent written and creative skills, with strong attention to detail.
  • Numerate and financially literate.
  • Excellent interpersonal skills and gains respect and credibility quickly.
  • Able to work well under pressure and support on major projects to completion.
  • Ability to assimilate large amounts of information quickly and have an interest in learning.
  • Experience of InterAction and/or other CRM systems

Your Team

The Business Development & Marketing team are instrumental in creating awareness of our brand to identify and win new business opportunities as well as delivering for our existing clients. This involves establishing and nurturing relationships and using everything from events to media relations to tenders to explore new business ideas. Within the team, have specialists in: Business Development, Bids, Internal and External Communications, Campaigns, PR, Client Engagement, Marketing and Design and Marketing Operations. TLT is different because we live our values. This comes down to the hard work we have put in building and promoting a strong brand that aligns to our business strategy.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on

Applying for the role:

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