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Of course we know our clients - don’t we?

Of course we know our clients - don’t we?
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08 Jun 2021 12:00 - 13:00

Webinar Host: Radcliffe Chambers

Presenters Fiona Fitzgerald, Chief Executive, Radcliffe Chambers together with her colleagues Georgie Watts. Business Development Manager and marketing consultant Lisa Watts.

Using their recent project as a case study, the speakers will discuss challenges and opportunities in client listening, winning business as result of the programme, creating a feedback culture and practical tips on topics including: 

  • Getting buy in
  • Designing your questions
  • Getting the most out conversations with clients
  • Follow up
  • Return on investment.

Audience participation will be encouraged, so please come armed with questions and ready to share your experiences. 

 

Fiona Fitzgerald  

Fiona Fitzgerald is responsible for the strategic direction of Radcliffe Chambers and leads a motivated team of staff, who share her commitment to providing an outstanding service to clients. Fiona joined Radcliffe Chambers as chief executive in 2014. She was previously an equity partner at a top 200 law firm, and has served as chair of the Association of Women Solicitors. She is a member of the Bar Council Legal Services Committee.

 

Georgie Watts  

Georgie is responsible for the development of Radcliffe Chambers’ client, marketing and communications strategy across all of its practice areas. She works closely with its chief executive and senior clerks to develop its relationships and build its brand. Georgie joined Radcliffe Chambers in 2017. She has previously worked in business development and marketing at a magic circle law firm and a leading litigation boutique. She was shortlisted for the 2021 Citywealth Powerwomen awards.

 

Lisa Watts  

Lisa is a business development and marketing professional with over 20 years’ experience in the legal sector. She is an adviser to a range of law firms, barristers chambers, legal businesses and suppliers. She has driven business development activity across communications, merger projects, new business generation, client relationship management, key account management, bids, tenders and proposals, internal communications, and events and branding work. She also coaches and mentors lawyers to support their professional development and business objectives, and regularly delivers presentations, workshops and training. 

 

Event price: £95 + VAT   

Members receive a 50% saving on the full price and pay £49 + VAT        

To register for a place please email gail.jaffa@psmg.co.uk or telephone +44(0)203 948 1087  

    

Terms of Booking and Cancellation Policy      

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less £10 administration fee. We regret that no refunds are allowed for cancellations or transfers within 7 days or for non-attendance. PSMG reserves the right to refuse admission if payment is not received prior to the event.

 

Important note: The booking email constitutes a legally binding contract. It may be necessary for reasons beyond the control of PSMG LLP to change the content and timing of the programme, the speakers, the date and venue. Whilst every effort will be made to prevent this, in the unlikely event of the programme being cancelled, PSMG LLP will automatically make a full refund but disclaim any further liability

 
 

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